Responsabilities:
- Establish and maintain productive, professional relationships with key personnel in assigned key accounts;
- Develop relationships with our clients to identify possible expansion and add value;
- Detecting customers' needs and ensuring their satisfaction by solving their problems;
- Implement the action plans per customer to optimize relationships and level of satisfaction;
- Maintain frequent contact with our departments whenever necessary to ensure our operations projects are running as agreed;
- Building monthly reports through the identification of possible routes optimization and cost-saving opportunities;
- Evaluation of feasibility and launch proposal to Live Operations responsible;
- Guide, train and motivate our customers to reach increasing levels of productivity and relationship quality.
Profile:
- Customer oriented approach;
- Strong analytical skills;
- Strong communication and interpersonal skills;
- Ability to work accurately under pressure to meet tight deadlines;
- Ability to work in a collaborative and fast-paced environment.
Requirements:
- Business Management, Economy, Marketing degree or related field;
- More than 4 years of relevant experience;
- Experience in consulting is a plus;
- Fluent in spoken and written English and Portuguese. Spanish would be a plus.
✌🏾 If you align with our values and are excited about this opportunity, we look forward to meeting you!
