FUNCTIONS AND RESPONSIBILITIES
You will be responsible for:
Support the providers team in managing interactions with operators and monitoring their performance.
Resolving operational issues and identifying improvement opportunities.
Assist the provider team in maintaining existing contracts (review of prices, obligations, renewals dates, possible clauses changes).
Identify and study Operator's Zone.
Support Live Operations team by analyzing traffic incidents and user complaints.
Coordinate responses to these incidents and identify effective solutions.
Assist the Live Operations team in optimizing operations.
Support the Client's Onboarding team in coordinating and integrating information received from the Sales and Customer Relationship team for the implementation of operations for new clients.
Assist in project optimization by ensuring alignment of tasks between teams.
Availability to visit client facilities when necessary.
Flexibility to work in shifts when required (shifts: Either 7:00 AM – 3:00 PM or 2:00 PM – 10:00 PM).
SKILLS AND VALUES
Good knowledge of Microsoft Office (Excel and PowerPoint).
Ability to work in a collaborative and fast-paced environment.
Excellent verbal and written communication skills.
Entrepreneurial spirit (proactive, dynamic, self-taught, and results-oriented).
Adaptable and flexible.
Excellent organizational skills and attention to detail.
LABOUR CONTRACT
Type of Contract: Fixed-term contract of 1 year, renewable, with a 3-month probationary period
Office location: Praça Alvalade 6 4º direito, 1700-036 Lisboa
Flexible work: adherence to Flexible-Remote work Busup policy (2 days of remote work is the current allowed practice)
Competitive compensation package, including meal allowance.
Full work equipment (laptop and required software licenses).
23 working days of annual leave, plus half a day off on your birthday.
Health insurance coverage.
Multicultural and dynamic environment, with opportunities for growth and real impact on the business.